FAQ
FAQ
Our regular business hours are 8:00 a.m. to 4:00 p.m. PST. Please have your order information ready when you call, including (if applicable): description, quantity, unit, karat, color, and dimensions. We encourage you to call with questions. Call our toll-free number (800) 822-1996 or fax us at (323) 722-6567.
Prices are based on the market on the day of shipment.
Prepaid orders can save you up to 2%. We will hold your order and price for two business days awaiting your payment. Credit card orders do not qualify for the 2% discount.
Minimum order amount is $75.00
If you are new with us, your VISA, MasterCard, American Express, cash and cashiers checks are welcome.
Please request an application from our customer service representative or visit this New Account page. Minimum credit orders are $200.00.
An approved credit application must be on file for all open accounts. A finance charge of 1.5% (18% A.P.R.) will be applied to balances not paid within terms.
Get our cash price by maintaining a DHF Vault Account and placing your order using your available metal. By prepaying your Gold, Silver, or Platinum you avoid the ever-changing market. When pricing large jobs, this can help you maintain your profit margin. Your refining settlement may be deposited in a vault account for future sale or return.
If you are not satisfied for any reason, please let us know as soon as possible. We want to correct the error when it occurs. If you found you ordered something you didn’t want or can’t use and would like to exchange or return it, a restocking fee will apply. Call for your Return Authorization number. Please have the original invoice available
when calling
We use UPS, FedEx, and U.S. registered mail or we will ship in compliance with your preferences. Please let us know.
Shipping and handling charges vary according to the method used. When you are shipping to us be sure to use a traceable method and insure for the anticipated value.
