Testimonials

"Excellent customer service, they know what they doing and the right answer."

"I've known the team at DH Fell for a long time, and they really put their hearts into customer service and providing a high quality product. They're great to work with!!"

"I have been sending my refining to DHF for 30 years, the best in the business by far!"

"We appreciate the service."

"I've been in business for 30 years, and have been doing business with D. H. Fell & Co. for the last 20 years. I have found them to be the most reliable and honest refiners that I've ever dealt with, it's a company you can truly trust. I look forward to doing business with them for the next 20 years."

"Excellent, speedy, service!!!"

"Thank you for the opportunity to express my appreciation for the service I received from John Delumen at DHF’s Burlingame site. John provided service and guidance via phone conversations, text, email and an in person meeting. Each contact was professional but also patient and educational. The in person visit to your Burlingame site and the delivery of metals to be scrapped was easy and again informative. John explained the services offered, the procedures including, shipping, insurance, settlement rates, and assay percentages. John also explained the estimated time for services which were early or as expected. One surprise was that the gold processing was 5 days sooner than estimated. "

"Excellent"

"DHF Co is a good company. They're honest with their prices, they make good products, and they're willing to talk with you about the process if you need a little hand holding (like I did since I'm new to the jewelry business). All in all, they're a good company and I would highly recommend them. I will definitely be coming back."

"I've been using your company for many years. One of the main reasons why I continue to use your services is due to the great work and interaction with John Delumen. He is always professional, conscientious, helpful with good advice, and an all around nice person. Highest recommendation."

"I have been doing business with D.H.Fell for many years. They have always given me exceptional service and Quality!"

"As a customer I love the company. They are fast, professional, and a credible company to work with. I found them to be very honest and a transparent company. I will definitely be going to them again and refer this company to all my friends and colleagues. Thank you so much for all your work. I feel so welcomed!"

"I have been working with John for many years. I have to say he is one of the most professional people in the industry I have ever met. He handles the scrap melt and assay process with ease explaining as he goes and answering any questions with details. I have never had a reason to question any of his work. After 53 plus years in the jewelry business, I am retiring and I am going to miss John and the great conversations we have had about the industry. Thank You John and David Fell Company"

"An acquaintance suggested I call John Delumen at DH Fell. I immediately found him to be easy to talk with, very patient and professional. He took the time to explain the options I had with regard to how I could receive payment for my gold and other precious metals to be melted and refined. His personality and willingness to spend time with me and answer my questions regarding the processes convinced me to trust David Fell and Co. I have not been disappointed. I very rarely write reviews good or bad. I was prompted to write this one because it is so rare to receive the high quality service that John has given me."

"Prompt service, helpful and kind employees! I have highly recommended to many of my fellow jewelers. I will happily continue to work with DH Fell & Co for future refining and purchasing needs."

"A local jeweler recommended David Fell, as did a couple of people from a Jeweler Forum I’m part of. I’ll never shop [company] again. So far, the 14 & 18k bezels are sturdier and hold up to heat far superiorly. The sheet is phenomenal as bezel material (they were briefly out of the 7mm..I tried the sheet now I’m hooked). I wish they made step bezel and pop in bezel wire with thick rims. Oh and clasps, I’d only shop here. No exaggeration. Very happy to have found and tried them. I’m told their rose gold is incomparable. They went out of their way to get me ‘emergency’ solder, etc right before T’giving. Now…family just got Covid stuck in the Bay Area a week w/o enough solder or bezel, they are getting me last min supplies Fed Ex 1-2 days again! Highly recommend. PK Peters"

"I love absolutely love the service I have received from David H. Fell Company!!! John who works there is so courteous & pleasant! You get the help you need for the business you want. I highly recommend them. "

"Very smooth process & great customer service. The best in the business"

"Nothing but good things to say about DHF. Straight shooters, honest and a pleasure to do business with."